At Shantilly Glam Boutique, we strive to provide you with excellent products and great service. Refunds only if product is damaged. For customer support, email firstname.lastname@example.org. Exchange only within 7 days of delivery. Merchandise must be in original condition (meaning we can resell the product). Customer pays shipping on exchanged items. If item arrives damaged, shipping will be reimbursed by Shantilly Glam Boutique. Customer must use USPS standard shipping. If local return or exchange, please email for details. Thank you for shopping with us!